Customer Experience Transformation
In a world where products and services are available 24/7, your best differentiator is also the one you have the most control over! Beacon CX can show you how your customer experience will help not only improve your customer satisfaction, but will also reduce your complexity and increase your revenue – all at the same time.
Salesforce.com Consulting
Imagine coupling your experience and your software together! We are one of the few organizations that pull together a comprehensive assessment of your customer and employee experience and merge them into an elegant technological solution on the Salesforce Platform. Let Beacon CX help you create a tool that not only meets your technology needs, but ensures adoption and engagement from the onset.
Transformation Management
Looking to make a significant change in your organization, but aren’t sure where to start? We can assist you in your change management process while providing both leaders and employees the tools needed to ensure the change is adopted successfully.
Efficiency Analysis
Want to create happier customers and employees? The Beacon CX Efficiency Analysis is a great place to start. Our team reviews your area of concern and provides an action plan in less than a week. This is a great way to start your business transformation with minimal upfront investment and big returns upon implementation.
Social Media Planning
Want a great social presence but not sure where to start? Beacon CX can help you build your social media presence with your target audience. We offer a wide range of social media services including ad design and placement, planning and growth, tracking and analytics, and more.
User Interface and User Experience (UI/UX) Consulting
Let the Beacon CX team of experts show you how to create a User Interface (UI) and User Experience (UX) to truly wow your customers, clients and patients. Our team will take your website or mobile app to the next level, ensuring engagement and giving you the peace of mind to know your users will be delighted by the experience.
Process Management
Every great tool begins with a great process. Our team is here to help document your current processes, show you how to improve processes to improve your overall corporate efficiencies and improve your bottom line.
Other Services
We offer a wide range of business services to meet your needs, these include:
- Clinic and Patient Experience and Flow Assessments
- Employee Engagement
- Meeting Facilitation
- Strategic Planning
- Logo and Business Plan Creation
- Non-profit Membership Development
- New Leader Assimilation
- Public Speaking
Molly Redenbaugh
