CX TRANSFORMATION
Customer centricity has never been more important. In today’s world, 87% of customers are willing to pay more for a better customer experience.
MULTI PLATFORM
Multi-platform solutions are no longer optional. Whether it’s in person, online or on-the-go, we can guide your organizational transformation wherever the need exists.
PROVEN METHODOLOGY
Reinvent your organization using proven methods for innovation or continuous improvement, based on the real needs of your customers.
CUSTOMER EXPERIENCE TRANSFORMATION
We guide organizations to their best customer experience with unlimited possibilities
If your organization is ready to deliver the best, we are here to help.
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What We offer
With over 20 years experience in proven customer engagement, across non-profit and public organizations, we can help you take your customer experience to the next level.
CUSTOMER EXPERIENCE
Imagine simultaneously lowering costs, growing revenues and delivering an outstanding customer experience. Reinvent your organization with proven methodologies used by the best performing companies in the world as their customer experience backbone.
SALESFORCE
With nearly 10 years in the Salesforce ecoshpere, our experience can revolutionize both your internal stakeholder and customer experience. Couple the tools with the methodology and you have a winning combination of complexity reduction, profitable growth and very happy customers.
ORGANIZATIONAL CHANGE
Regardless of your organizational structure, from Private to Public, for Profit or Charitable, Beacon Group CX will deliver results and guide your organization to become a market leader in customer experience. From employees to customers, clients to patients, we develop proven strategies to drive engagement and profitability.
OTHER SERVICES
Employee Engagement, Transformation Management, Meeting Facilitation, Strategic Planning, Logo and Business Plan Creation, CX Innovation, Continuous Improvement, Training and Development are all core competencies of Beacon Group CX.
…and more!Contact us
Your best customer experience is only one step away!